1. Loan Application Fees

Any processing fee, application fee or service charge paid towards loan application processing may be:

• Non-refundable once the application is processed

• Subject to applicable company policies and regulations

• Clearly communicated before payment collection

2. Duplicate Payments

In case a customer makes duplicate payments due to:

• Technical issues

• Network failures

• Multiple transaction attempts

The excess amount may be refunded after verification of transaction details.

3. Failed Transactions

If payment is deducted from the customer account but the transaction status shows failed or unsuccessful:

• The amount may automatically reverse as per banking timelines

• Customers may contact support for assistance if required

4. Refund Processing Timeline

Approved refunds, if applicable, are generally processed within a reasonable period depending on:

• Bank processing timelines

• Payment gateway settlement cycles

• Internal verification procedures

Actual timelines may vary based on banking partners and payment methods.

5. Cancellation Policy

Loan applications may be cancelled subject to:

• Stage of application processing

• Verification status

• Applicable service charges and company policies

Cancellation requests may be reviewed on a case-by-case basis.

6. Non-Refundable Charges

Certain charges may be non-refundable including but not limited to:

• Processing fees

• Verification charges

• Documentation charges

unless otherwise specified in writing.

7. Customer Responsibilities

Customers are advised to:

• Verify payment details before transaction

• Retain payment transaction references

• Contact customer support for payment-related concerns

8. Changes to Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time without prior notice.

Updated versions will be published on this page.

9. Contact Information

For any payment, cancellation or refund-related queries, please contact us: